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Quality
At Törley Pezsgőpincészet Kft, we consider outstanding quality to be the defining factor of our activity. Our main goal is to meet the needs of our customers and consumers at the highest possible level. We take full responsibility for the quality of our sparkling wines, wines and the drinks we distribute.
If you have any comments or questions regarding the quality of our products, please let us know at info@torley.hu. Our colleagues will respond to all e-mails written on this topic.
Whistleblowing
In the internal whistleblowing system operated on the basis of Act XXV of 2023 on complaints, whistleblowing, and rules related to whistleblowing, information about illegal or alleged illegal acts or omissions, or other abuses, can be reported in the following ways:
In writing to the e-mail address panaszkezeles@torley.hu or in person during working hours at the headquarters of Törley Kft., 1222 Budapest, Háros utca 2-6, by appointment. To make an appointment please call +36-1-4242511 or +36-1-4242504. In addition to using the internal whistleblowing system, it is also possible to file a complaint with an external authority. All European countries, including Hungary, have set up their own national whistleblowing authority for this purpose, as provided for in the Regulation.
Compliance organization
The topic of Compliance has considerably gained in importance as a result of the steady international growth our company and the increasing legal requirements. Consequently, we developed a Compliance Management System. Within the framework of this system, a Compliance organization was established whose Compliance representatives are available as neutral and independent contact persons for any questions in relation to the topic of Compliance.
If there is any indication of a (potential) violation of the law in relation to Henkell Freixenet, you have the possibility to send us - completely confidential - a message via our Compliance contact.
Anonymous message submission: www.report-securely.eu/henkell-freixenet
As an alternativ, you have the possibility to send an e-mail to the Compliance organization of our company: compliance@henkell-freixenet.com. We will carefully investigate the reported matter and, if necessary, take appropriate action.
If you would like to contact the Compliance Organization of Törley Pezsgőpincészet Kft., send a letter to the following e-mail address: compliance@torley.hu